BETTER LEADER

 

Events management could be crucial if we have a struggle to communicate. It’s difficult for some of us to collaborate on our ideas and coordinate with our tasks. The video from Workforce Singapore shares good tips on how to manage people and lead them.

Some people need help communicating with their colleagues and customers. 

The video discussed the 5 key moments regarding how to manage people and lead them: 

Professional Expertise: It explains that it’s important to have proper communication when it comes to coordinating with your customers and how to manage their problems. The first key moments focused on properly communicating with the customers so that you can guarantee that they will come back to your services.  

1. Reiterate Customer’s views
2. Customer’s Needs First
3. Present the Pros and Cons

These 3 general points give an overview of helping us to resolve the communication with the customers whenever problems arise in the services or products.

Subordinates: It explains that assertiveness should be part of managing and leading your subordinates. Being assertive gives you a chance to be honest yet respectful to the people around you.

1. Explain the Reasons
2. Be Open to Suggestions
3. Accept Responsibility

These 3 tips give an overview of the importance of coordination with our colleagues and help us in the distribution of tasks.

Supervisors: It explains the preferences of our supervisors when it comes to information processing in distributing reports and informing them of the progress.

1. See; they need illustrations such as graphs, pictures, and videos.  
2. Hear; they need arrangements like face-to-face meetings, online meetings, or phone calls. 
3. Experience; they need to see onsite procedures, site visits, and product testing.

These 3 examples of preferences will help you know how will you convey your messages to your supervisors for greater communication with them. 

Co-Workers: It explains how will you make an impact on your co-workers with push and pull influencing styles.

1. Logic - a kind of push-style influence wherein you see a loophole in the proposal, and then you give a counterproposal through it. 
2. Carrot and Stick - a kind of push-style influence wherein you give an overview of the rewards that they will get if they comply, and highlight the potential the potential threats if they don’t. 
3. Consultative - a kind of pull-style influence wherein your co-workers are participative in giving thoughts and ideas. You can encourage them by giving quality and relative questions about the projects.
4. Big Picture - a kind of pull-style influence wherein there are involved individuals such as seniors or independent people. You can encourage them by seeing the bigger picture through values, mission, and life goals. 

These 4 different push and pull influence styles can help you identify the impact you implement in dealing with your co-workers.

Self: It explains that valuing yourself will help improve your career and lead people. You are responsible for yourself, and it’s important to set your career goals, give yourself time in continuing education, and training to help you build your strengths, and minimize your weaknesses to reach your goals.

In conclusion, communication is important in any profession. Practice and patience are some of the key points in the video. Workforce Singapore shares many things about effective communication with yourself, customers, subordinates, supervisors, and co-workers.

Resource: Learn how to manage people and be a better leader